Shipping Policy

1. Delivery Zones and Coverage

We currently deliver to limited zones/areas. For details, kindly connect with our customer support number or email us. We do not deliver to areas outside these specified zones.

2. Delivery Timeframes

Most orders arrive within 60 to 120 minutes, but actual times may vary depending on:

  • Cafe location and mill workload
  • Distance from the delivery address
  • Rider availability and traffic or weather conditions

While we don't currently display real-time progress, rest assured we use historical and operational data to give you the most accurate delivery estimate at the time of your order.

3. Order Confirmation

Upon successful placement of your order, you will be able to see order confirmation within the application. This confirmation will include your order details. Track your order in real-time through our app for the latest updates.

4. Delivery Charges

We keep our delivery fees affordable. The delivery charge will be clearly displayed during the checkout process.

5. Minimum Order Amount

To qualify for delivery, there is a minimum order amount. Orders below this threshold may be subject to additional charges or may need to be picked up.

6. Delivery Partners

We may partner with reliable third-party delivery services to bring your orders to your doorstep. Each delivery partner follows our guidelines to ensure a secure and efficient delivery process.

7. Changes and Cancellations

You can make changes or cancel your order before it is accepted. After this time, changes or cancellations may not be possible. Please contact our customer support team for assistance.

8. Inclement Weather Policy

In the event of adverse weather conditions, delivery times may be affected. We appreciate your understanding in such situations, and our team will do its best to minimize any disruptions to your delivery.

9. Refund and Returns

For issues related to the quality of the delivered food, incorrect orders, or damaged items, please contact our customer support team immediately.

10. Customer Support

Our customer support team is available to assist you. Feel free to reach out via the contact number mentioned on the website, and we will be happy to address any questions or concerns.

11. Terms of Service

By using our food delivery application, you agree to our Terms.